Penin​sula Counselling Solutions

Contact, Fees and Appointment Times / Cancellation Policy


Phone : 0403 252 040

Email : [email protected]

                

Joshua Cohen is currently available for Counselling on Monday, Tuesday and Wednesday. 


We are located at Beach Street Allied Health 103 Beach Street Frankston 3199.


Face to face or Phone Counselling is available between the times indicated below:


Monday 9am - 7pm

Tuesday 9am - 7pm

Wednesday 9am- 7pm


We offer evening appointments for your convenience.


We are available to respond to appointment related enquiries between the hours of 9am - 5pm Monday to Friday.

We will respond to your enquiry as soon as possible.


Please contact us about payment information and to arrange counselling appointments as payment is strictly required 48 hours prior to commencement of all sessions to secure your appointment time. 


If pre payment for the session is not received 48 hours prior to your appointment time, you will be notified that the appointment will be automatically cancelled. This is to make space for another client that requires our services or to allow for another counsellor to use the room.


We share our Covid Safe rooms with other counsellors also and this is also in accordance with our room use cancellation policy. 


All payments can be made by EFT/ INTERNET BANKING.  If payment via your bank is not instant when you transfer it to us, we ask that you send us a screen shot or receipt of the payment that can be accessed via your internet banking institution upon funds transfer completion. We will confirm receipt of your payment accordingly.


We will also send you a registration form after booking your first appointment via email that we need returned to us via email to confirm your appointment. This needs to be returned completed to us within 48 hours of us sending it to you as part of the appointment confirmation process also.


Please note that we do send reminders, but we don't chase people. Accountability is an important part of therapy and making the commitment to commit to your session is about you also helping you on your counselling journey. This can begin with the returning of the registration form and making payment for your sessions in the time frames mentioned.


We appreciate your understanding.


Consultation fee is $90 for individual counselling.


Consultation fee for Couples Counselling is $140 with both individuals in attendance.


Sessions are approximately 60 minutes in duration.


Medicare rebates do not apply

IF YOU REQUIRE IMMEDIATE ASSISTANCE PLEASE CONTACT:


Beyond Blue- 1300 22 4626


Lifeline - 13 11 14


Peninsula Health Mental Health Triage - 1300 792 977







Cancellation Policy

Please value our time as we value yours and of other clients by providing a minimum of 24 hours notice for cancellation of appointments or full consultation fee will apply. Full consultation fee will also be charged for non attendance to scheduled appointments without a minimum of 24 hours notice. No further appointments can be made until any outstanding cancellation fees are paid. 


Consecutively cancelled or missed appointments, appointments cancelled or missed at short notice, or lack of adherence to any of our terms of service including payment for sessions will incur us not being to continue to provide our Counselling services to you. 


The time set aside for your appointment and the preparation for it is set aside just for you. If you do not attend, that time can be also then offered to other clients who require our assistance.


We understand emergencies can occur at times and life happens, though your regular commitment to therapy can determine the success of Counselling. 


Whilst we we also understand that Therapy can be challenging, commitment is an important part of your Counselling journey. Some of the biggest breakthroughs in Therapy can in fact occur when we don't feel like we want to go! We are committed to helping you. However, it is also up to you to help you by being committed to regularly attending appointments promptly.


All our policies are in place to ensure that everything runs smoothly and effectively for all our clients and our counsellor.

These policies are also in place for you to get the maximum benefit out of your counselling sessions.


We kindly ask that you please take the time to read and ensure you are comfortable with all the policies mentioned on this page before booking an appointment.


Thank-you.