Penin​sula Counselling Solutions

Contact, Fees and Appointment Times / Cancellation Policy

Phone : 0403 252 040

Email : [email protected]


We are only offering Phone Counselling sessions due to Covid-19 for the time being. We hope to be offering face to face sessions again soon.

Monday 9am - 7pm

Tuesday 9am - 7pm

Wednesday 10am - 3pm

We do not offer same day/on the day or walk in appointments.

We will however try to provide a scheduled appointment time for the next soonest available time that we can that also works for you.

We are available to respond to appointment related enquiries between the hours of 9am - 5pm Monday to Friday.

We aim to respond to your enquiry within 24 hours or our next business day.

Please contact us about payment information and to arrange counselling appointments.

*Pre-Payment is strictly required 48 hours prior to commencement of Face to Face sessions or; 

24 hours prior to Phone/Online sessions to secure your appointment time.*

If pre-payment for the session is not received prior to your applicable appointment time, you will be notified that the appointment will be automatically cancelled. This is to to allow space for other clients waiting for appointments.

We also strictly require your completed registration form as a legal requirement returned back to us by the time requested when they are provided to you before any counselling sessions can commence. This is important for scheduling purposes. If this does not occur, your appointment will also be cancelled to allow space for other clients waiting for appointments.

We share our Covid Safe rooms with other counsellors also and this is also in accordance with our room use cancellation policy. 

Returning your registration form in the time requested and payment for your sessions being made on time are paramount steps in committing to and setting up your counselling journey with us. 

Commitment is an important part of your counselling journey!

All payments can be made by EFT/ INTERNET BANKING.  If payment via your bank is not instant when you transfer it to us, we ask that you send us a screen shot or receipt of the payment that can be accessed via your internet banking institution upon funds transfer completion. We will confirm receipt of your payment accordingly.

We appreciate your understanding.

Consultation fee is $100 for individual counselling.

Consultation fee for Couples Counselling is $140 with both individuals in attendance.

Sessions are approximately 60 minutes in duration.

Medicare rebates do not apply.

Please note: We do not offer Crisis Counselling.


Beyond Blue- 1300 22 4626

Lifeline - 13 11 14

Peninsula Health Mental Health Triage - 1300 792 977

Cancellation Policy

Please value our time as we value yours and of other clients by providing a minimum of 24 hours notice for cancellation of appointments or full consultation fee will apply. 

Full consultation fee will also be charged for non attendance to scheduled appointments without a minimum of 24 hours notice. 

Unfortunately, no further appointments can be made until any outstanding cancellation fees are paid. 

For counselling sessions scheduled on a Monday (or in the event of a public holiday) we do require notice by midday on the previous business day.

Consecutively cancelled or missed appointments, appointments cancelled or missed at short notice, or lack of adherence to any of our terms of service including payment for sessions will incur us not being to continue to provide our Counselling services to you. 

The time set aside for your appointment and the preparation for it is set aside just for you. If you do not attend, that time can be also then offered to other clients who require our assistance.

We understand emergencies can occur at times and life happens, though your regular commitment to therapy can determine the success of Counselling. 

Whilst we also understand that therapy can be challenging, commitment is an important part of your Counselling journey. Some of the biggest breakthroughs in Therapy can in fact occur when we don't feel like we want to go! 

We are committed to helping you. However, it is also up to you to help you by being committed to regularly attending appointments promptly.

All our policies are in place to ensure that everything runs smoothly and effectively for all our clients and our practice.

These policies are also in place for you to get the maximum benefit out of your counselling sessions.

We kindly ask that you please take the time to read and ensure you are comfortable with all the policies mentioned on this page before booking an appointment.